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Privacy Policy

Your privacy is very important to us

Please view details beneath on how Claim Guide handles information on clients. This privacy statement can be accessed from every page on our website for your convenience.

Claim Guide takes client privacy extremely seriously. As we collect various types of data from our website visitors and clients, we would like you to at least have a fair understanding of what this means. This statement discloses the different types of information we gather. You can also find out how it is used, or ways it may be corrected if required.

During your visit to this website we may ask you for personal details such as your name or telephone number. We may also collect other information on your preferences.


When you contact us about a personal injury claim your information may be passed onto a firm of solicitor’s who have previously been approved by us. This will be made clear to you before any information is passed on. Your personal information will be dealt with in the strictest confidence by any solicitor.

If you have any queries regarding how we gather or store personal information you can contact us by telephone, email or post. Contact details can be found on our ‘Contact Us’ page.

Call recording

When telephoning us your calls may be recorded. This is done to maintain standards for internal training and regulatory processes only. Such records will not be used for any other purpose.

Third party websites

There are many links to various third party websites on this site. We do not have any control over these sites, and hence cannot be responsible for the privacy of your information when you visit. Its advised you view the privacy policy of the site in question if you have queries.

The Data Protection Act 1998 gives you the right to request personal information we or our panel of solicitors holds about you. An official fee may be payable if this avenue is explored.

You can correct or update information we hold about you if you believe it incomplete or not correct. The easiest way of doing this is by emailing us at the address on our contact page. We will endeavour to correct our records as soon as possible.