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Common questions

claim questions

Common Questions

Every month we receive HUNDREDS of enquiries.

These are the most popular questions other people like you have.

1) Am I eligible to make a claim?

More than likely. Your accident or personal injury must have occurred within the last 3 years. Further there must be another person or organisation who was at fault for your accident.

2) How much does it cost to claim?

Nothing. The solicitors that work with us do so on a No Win No Fee basis. Further there are NO hidden charges at all. Win or lose you don’t pay a penny in legal fees using our service. Everything we do costs you nothing. We even use freephone numbers to pay for any phone calls you make to us!

3) When will my claim payout?

It depends on the type of case and its complexity. For example a straightforward car accident claim normally pays out in less than 3 months. More complex cases can take much longer.

An important factor is the behaviour of the person or organisation which caused your injuries. If they accept liability claims payout much faster.
Once you’ve been assigned to one of our panel solicitors, they will be able to provide you with an approximate estimate of how long the claim will take to payout. As your case progresses this will be updated.

4) Who will know I’m claiming?

Only you, your solicitor and the person or organisation you claim against. At Claim Guide we understand client privacy is extremely important, and your information is ALWAYS kept private.

5) How is my compensation calculated?

Compensation is normally awarded in two areas. An amount to cover the effect that your injuries have had on your life. For example loss of earnings or medical expenses. Compensation for losses caused by the personal injury/accident. For example repairs to a motor vehicle, extra travelling expenses etc.

6) Who will be dealing with my claim?

A specialist personal injury claim solicitor. Note that all of our panel solicitors are SPECIALISTS in personal injury claims. By working with only specialists, you can be guaranteed to win full compensation in the shortest time possible.

7) Do I have to use my insurance companies solicitors?

No! You are under no obligation at all to use any solicitor suggested by your insurance company or anyone else. Many people in the U.K. have this mistaken belief. Instructing your insurance companies solicitor could be an EXPENSIVE mistake.

The insurer is not acting in your interests, but actually selling your claim to whichever solicitor pays them the most money! So you could easily end up with a second rate solicitor who WON’T get you the maximum compensation you deserve.

8) Why should I use your service?

There are 4 main reasons to use us over alternative companies.

  • Win or lose, our service is COMPLETELY FREE.
  • You never pay us a penny, for anything. Ever. You keep 100% of the compensation you win.
  • We deliver the HIGHEST standards of communication. When we say we’ll call you we will, and if you have a query and call us, we’ll answer the phone and answer it. Sounds simple but many claims companies and solicitors fail spectacularly in this area.
  • Our panel solicitors are carefully selected from the BEST LEGAL MINDS in the U.K. All are personal injury specialists.

9) What sort of claims do you manage?

  • Car accidents
  • Work accidents
  • Slips, trips and falls
  • Medical negligence
  • Criminal injuries
  • Accidents abroad
  • All other types of personal injury
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